FAQ's - Top 25 pest questions answered!


Your pest questions answered!

FAQ’s – Here are some helpful frequently asked questions to answer all of your Termite and pest control treatment concerns and more!

If you have a question about one of our services, and don’t see the answer here, simply give us a call! We will happily discuss all of your pest concerns, and provide expert advice as well as a free quote for any type of pest control situation

Yes, we use the safest chemicals on today’s market. All of our treatments are pet, family and environmentally friendly.

On the day of service our technician will advise you on precautionary methods we like to take. Always recommending minimizing any exposure to any pesticide you or your, staff, customers, family and pets come in contact with. At the time of your service our technician will advise you in further detail before treating your home.

We use targeted treatments specific to the type of pest and only apply them where the pests forage, breed & live.

We service childcares, nursing homes and schools with the same products that will be used in your home. If you have any concerns please feel free to ask your OzPest Solutions technician any questions you may have. They will happily address any concerns you have, to keep you, your family, pets, home, business and the environment protected.

Yes by using a professional we ensure it is safe for your pets when a treatment is being applied. We use the exact same chemicals and methods at our home around our fury friends and pets. We treat every home or business like we would our own.

At the time of a treatment to be carried out if necessary for precautionary reasons our technician will advise to remove any pets from the area while being sprayed and treated for at least half an hour after or until the chemical is dry. Remove feed and water bowls prior to treatment. Birds should be covered, fish inside the home should be covered with cling wrap and a towel and fish in ponds should be covered with a tarp. Reptiles should be removed from the property while the treatment is being carried out.

Yes by using a professional we ensure it is Safe when a treatment is being applied.

OzPest solutions uses only APVMA products that have been approved in hospitals, Kitchens, schools and child care centres however; we do take precautions and recommend keeping any small children from coming into contact with the chemical while it is wet.

We also recommend that if anyone suffers from asthma, allergies or if someone is pregnant that they are not present in the room or area while we are spraying until the technician is done in that area to be treated and advises it is right for return. The technician will advise in further detail on the day but by all means no need to leave the property.

In general, normal pesticide use is considered safe during pregnancy, especially when applied by professionals.

Yes, OzPest Solutions is fully insured and covered

Yes, Having completed Certificate 3 in Urban Pest management, Our Technician at OzPest is experienced and fully qualified to undertake any General Pest Control and Termite Jobs

Pest control prices vary, depending on the size of the home or business and on what pests are causing the problems, so it is best to contact us for pricing.

No, you don’t need to leave the home for your treatment.

No, by using a professional we take care not to contaminate any food, cutlery or plates/bowls and cooking utensils. But it is important to not have opened or unsealed food around when the treatment is occurring.

We recommend that you clean the floors before your treatment to have a surface as clean as possible as we ask you not to carry out any mopping for a couple of days after a general spray and two weeks after a flea treatment.

Generally speaking no, you don’t have to empty kitchen cupboards at all, it is rare but the only time we may ask you to empty kitchen cupboards is when our technician deems it necessary to obtain optimum results mostly due to large German cockroach infestation or to gain access to an area of importance.

Other than that, we only ask you to cover any open food on bench top. If it is necessary our technician will notify you on the day.
When OzPest treats cupboards we apply gel to kitchen cupboards, hinges and only apply a direct nozzle aerosol to harbourage areas.

Yes, for residential properties, we ask that any animal bowls and bedding are removed from the floor area and any children’s toys or loose items, shoes, clothing, moved away from the skirting broads.
Businesses will be advised on the phone after booking, regarding if there is any preparation, depending on type of treatment to be carried out.

This varies due to the type of treatment/Inspection, type of pest, the severity of the infestation and activity of the pest and the size of the property, home or business.
After a free quote over the phone or by email or message, OzPest will be able to give you an estimate on how long the job will take.

We recommended treating your property every 6 months to annually as this helps stay on top of any major pest issues or infestations. In some cases you may need a treatment earlier depending on the type of pest and the degree of the infestation. After the initial treatment has been provided, our technician will advise you further.

This depends on the type of pests and the location of the infestation. After the initial treatment has been provided, the technician will give information on prevention, as well as arrange a treatment schedule to prevent reinfestation. In most cases, bi-monthly (every two months) treatments are sufficient, though more extensive cases may require monthly maintenance in order to control the situation.

You should clean your home prior to the treatment to get the most out of your money and service.
Cleaning your home after a treatment has the possibility to dilute the chemical depending on the circumstances with flooring and building material although our technician will advise you in further detail on the day of your service.

Your service may have to be rescheduled if it rains, you will be contacted if this is required. If it is only light rain your treatment may still go ahead.

We suggest where possible to remove any furniture that is up against the wall to allow good coverage around the skirting area.

No, the products we use are water based and will not cause damage to your home or property.

Yes, we treat these as we would treat the internal of a home or business.

After your carpets have been cleaned or if you have no carpet once you have washed all flooring, End of lease treatments should be done at the last stage before returning your keys to your agent or landlord.

Finding termites on your property can be scary – after all they eat timber.

If you discover termites in your home, Stay calm and do not panic. Do not, under any circumstance, disturb them, try to place everything back as you found it and leave that area alone, until a professional attends.

You should not attempt to get rid of them yourself. If termites are disturbed, they will simply re-route their activity to another area of the house. Give Jake our termite specialist a call immediately on 0431622919

There can be millions of termites in a single colony, in fact in an established colony a termite, queen will produce one egg every three seconds, averaging about 30,000 eggs PER DAY, just killing a few, or a few hundred that you see will not get rid of them, this will just make them abandon that contaminated area and forage and feed somewhere else within the house or property.

We provide Pest control and Termite services for The Hunter Valley, Lake Mcquarie, Maitland, Central Coast, Port Stephens Areas.

OzPest Solutions offers a 6-month warranty on most but not all treatments.
During an active warranty period, In the highly unlikely event of your pest problem returning just give our friendly team a call, and we will arrange to come back and spot treat free of charge.

FAQ’s – Our professional technician takes the time to thoroughly revise the special needs of your unique pest-related situation and understands the importance of ensuring the safety of your family, pets, employees, and the physical environment being managed, inspected and/or treated, and ensures that communication is clear and effective — providing you with the peace of mind you deserve.

We invite you to provide us with feedback following your inspection and/or treatment to maintain the “high quality service” that we are best known for.

For your ‘Trusted Pest Defence’, contact us now, by calling 0431 622 919 or sending us an email.

What our customers say...

Brooke Filewood
Brooke Filewood
July 21, 2022.
Jake was very professional, considerate of our pets and did a great job. Would highly reccomend
Linda Filewood
Linda Filewood
July 19, 2022.
Easy to work with, turned up on time and did the services pre discussed. Will use them again for future pest extermination and inspections.
dhinushka vizer
dhinushka vizer
June 15, 2022.
Very Professional service . The German cockroaches were treated successfully . Jake is very professional and was very understanding when we had to reschedule the appointments . We are very thankful and happy for the service.
Amanda Yates
Amanda Yates
June 7, 2022.
I had the pleasure to meet Jake from OzPest Solutions. He was great to deal with, very courteous and professional. He answered all of my questions and was very knowledgeable. I would 100% recommend Jake and OzPest Solutions to everyone and will be using them for all future pest needs
Benjamin Program
Benjamin Program
June 3, 2022.
I recommend this business he definitely done a great job and was very helpful in any questions i had
Kelli Miller
Kelli Miller
May 18, 2022.
Jake from OzPest Solutions is extremely professional. He is always on time and keeps you updated with reminders. Jake only sprayed yesterday morning and we are already (less than 24hrs) seeing results. Thankyou Jake and OzPest Solutions for a fantastic job
Mark Speerin
Mark Speerin
April 4, 2022.
Jake was very thorough he didn't miss a thing much better than others I've employed in the past I would highly recommend ozpest solutions to anyone 😀 😉 👍
29Cessnock NSW
29Cessnock NSW
February 22, 2022.
We got our pest control done by OzPest Solutions. We found Jake to be courteous, knowledgeable and prompt. He even rescheduled his job to accommodate our urgent request. The house looks fantastic and free of pest. Thank you Jake for such a wonderful service. We will surely be using you and your team in future.
sharon riddle
sharon riddle
February 15, 2022.
I would highly recommend Jake as he was friendly, professional and explained everything to me. Thank you again for the great job you did spraying my house.
Sarah Howden
Sarah Howden
February 13, 2022.
Highly recommend. Very thankful for Jake helping us out with our spider problem. Our home is now spider free. Will be using OzPest solutions in the future.
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